# Losing RX-Points

**URL:** <https://community.rumx.com/t/losing-rx-points/18638>\
**Category:** Feedback\
**Created:** [October 21, 2024, 10:33pm UTC](https://community.rumx.com/t/losing-rx-points/18638 "2024-10-21T22:33:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lukasdrinkinghabits](https://community.rumx.com/user_avatar/community.rumx.com/lukasdrinkinghabits/32/25_2.png) [@lukasdrinkinghabits](https://community.rumx.com/u/lukasdrinkinghabits)\
**Post date:** [October 21, 2024, 10:33pm UTC](https://community.rumx.com/t/losing-rx-points/18638/1 "2024-10-21T22:33:41Z")

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Without doing anything the number of RX-Points on my card is decreasing. I had more than 200 before, last month I was down to 198 and now there are even less.  
What is happening here? Do they have an expiring date, did the rules for points change?

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**Author:** ![crazyforgoodbooze](https://community.rumx.com/user_avatar/community.rumx.com/crazyforgoodbooze/32/34813_2.png) [@crazyforgoodbooze](https://community.rumx.com/u/crazyforgoodbooze)\
**Post date:** [October 22, 2024, 10:27am UTC](https://community.rumx.com/t/losing-rx-points/18638/2 "2024-10-22T10:27:39Z")

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Seems like a case for @Oliver 🆘

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**Author:** ![Oliver](https://community.rumx.com/user_avatar/community.rumx.com/oliver/32/33024_2.png) [@Oliver](https://community.rumx.com/u/Oliver)\
**Post date:** [October 22, 2024, 12:10pm UTC](https://community.rumx.com/t/losing-rx-points/18638/3 "2024-10-22T12:10:26Z")

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Hey Lukas,

Thank you for your feedback. I understand your concern about the decrease in your RX-Points. Please note that the points are recalculated twice a week, and there are a few reasons why your points might have decreased:

- A bottle split may have been moved from “successfully completed” to “canceled” by one of the forum admins.
- An order in the RumX Marketplace could have been canceled and refunded by one of our partner stores.
- The likes on one of your tastings may have been reset, and the criterion of 10+ likes has not yet been met again. This can happen, for example, if a tasting is set to private and then later made public again.

If none of these apply to your situation, please feel free to send me a private message, and we’ll investigate the issue more closely. ☺🙌🏼